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Modified on Mon, 13 Feb 2023 at 03:04 PM
There are two main searchable databases in the Parkonect system: The Garage Log and the Presale Log. While the Garage Log allows you to view/search records of all garage activity sorted by type of parking transaction or search individual parker activity by barcode, the Presale Log allows you to search and view detailed information corresponding to online presales, including searches by name, email, vendor and order number.
To access the Garage Log, simply use the Quick Links feature on the left side of the Dashboard page. The Garage Log is an action center that not only details transactions as they occur in real-time, but it also allows Parkonect users to take instant action, including logging parkers in or out vending gates and/or pushing fees. The following are the key actions that can be taken on the Garage Log:
Clicking Manual Enter at the top of the Garage Log will open a popup window (see Figure 2.2 below). From this window, you can log in as a parker by defining the parker type (transient or other – where “other” includes monthly and/or presale parkers), the date and time of entry, the parker’s barcode, and a reason code.
When manually entering monthly and presale parkers, the system will provide a list of authorized parkers based on the barcode entered, as shown below:
Select the appropriate parker and click the “Login” button. Please note, you will have the option to vend a gate of your choice or proceed without a gate vend when performing this manual transaction.
Once a parker has been manually entered, they are treated the same as if they had correctly entered the garage at the time you appointed.All manual entries are listed in the Manual Logins & Logouts Report (see the Reports menu). Note that any barcode you enter must be a valid monthly parker’s barcode or part of a valid range for your garage. View available transient barcodes or add a new range from the Barcodes module. View monthlies from the Accounts module.
If your garage has sublot or nests, you will have to select the “lot” you want the manual transaction applied to. Please refer to our Nest Manual for more details.
The easiest way to navigate the Garage Log is by specifically reducing the presented data by using the “Filter By Barcode” section with provides for a wildcard search. Our database will return transactions (barcodes and order IDs) that match the string of numbers you enter. The garage log is more efficient and more user-friendly, allowing you to see the necessary data from both your desktop and mobile devices. The plus icon (+) allows you toexpand every garage record and view additional details associated with that specific barcode. (See Figure 2.4.A: Filter By Barcode “123”)
Lost Ticket and Vend Gate
The Lost Ticket and Vend Gate functions allow users to take action on the garage hardware directly through the Cloud portal.When enabled, Lost Ticket allows you to push a rate to any exit lane. The default rate is set under Garage Settings but at certain garages, this rate can be manually entered as needed.
Please note that each Lost Ticket created increases the car count in the garage and therefore, if the Lost Ticket is not collected, it is important to manually log out the transaction to keep the car counts/occupancy of the garage accurate.
Lost tickets are counted as a separate line item in the vend section of the Garage Summary report, as well as captured on the garage’s Manual Log-In/Out Report. (See Pages 59, 62)
Vend Gate lets you choose a lane to remotely vend the gate, an invaluable feature for support staff. Each vend is recorded in the system and requires a reason explaining the event, as all vends through this function are captured in the Manual Log-In/Out Report. In general, if a transaction is shown on the Garage Log without a number in the “Entry Lane” or “Exit Lane” fields, it likely denotes a manual action occurred.
Please note that if loop sense is enabled at the lane and a car is not in lane to trigger it, the vend gate or lost ticket function will return an error and not vend the gate.
Pay at Garage Tab
The Pay at Garage section of the Garage Log shows all transactions that result in charges that are to be collected in the garage. In general, transient parkers (pulled tickets), On Demand transactions (ParkMobile, others), and fees associated with early entry/overage collections on reservation sales are found in the Pay at Garage section.
The information on this sub-log is sorted by barcode and includes the following information:
Transactions that have not been collected will have a “Logout” button. Click “Logout” to manually log out a parker.
The Monthly Tab displays all monthly parker activity. Entries are sorted in reverse chronological order (most recent scans first) by barcode, last name, entry lane, entry date and time, exit lane, exit date and time, the parker’s activity status, and the duration of their stay. The plus icon (+) allows you to expand every garage record and view additional details associated with that specific barcode.
Click “Logout” to manually log out a monthly parker.
If you want to log out all monthly parkers or set monthly parkers to neutral, please refer to the “Set Parkers to Neutral” section of this manual.
The 3rd Party Presales Tab (see Figure 2.8) displays all online presale garage activity. The plus icon (+) allows you to expand every garage record and view additional details associated with that specific barcode.
Entries are sorted by barcode in reverse chronological order and each line item includes:
Click “Logout” to manually log out an online parker. To view more details about a presale parker, go to, the Presale Log (See Page 29), and use the order ID to search for the transaction.
There is also a tab for Parkonect Engine Presales. This is the same as the above, just for reservations made using the Parkonect reservation system instead of external 3rd party solutions.
The Failed Scans Tab displays all recently failed scans in the garage. The plus icon (+) allows you to expand every garage record and view additional details associated with that specific barcode.
Entries are listed in reverse chronological order and sorted by barcode associated with the scan, whether a promo code was applied, the rate displayed in lane (-1 indicates no rate was displayed), lane number, event time, order ID, and a reason code.Use the reason codes as a first-line troubleshooting tool for your Parkonect system. Common reason codes are listed below:
The Enhanced Counts Tab displays the garage’s occupancy in real-time, categorized by parker type, and includes (as part of the live count) online presales scheduled to arrive within the next two hours. Any red text indicates linked data, displaying a breakdown of all parkers in a category.
Manual adjustments to the count can be made either by a general adjustment or by applying adjustments to monthly accounts. This can be done by pulling down the desired account and clicking the “+/-” buttons displayed at the top of the page.
The Early Entry Tab is an advanced function for manually applying early entry fees to presale parkers.
Search by barcode or order ID, or click Search with blank fields to display all online presales for your garage. To cancel a parker’s early entry charges, click Apply $0 Fee. To charge a fee based on current rates, click Apply Calculated Fee.
At the bottom of the Garage Log is the Parking Equipment Status.
Each Parkonect product at your garage is listed here and reports to the Cloud server every 5 minutes. Green indicates a head is operational; red indicates it is not. If a piece of hardware stops communicating with the server for more than 10 minutes, email notifications are sent out every 10 minutes until the hardware is either back online or the notifications have been turned off.
The Presale Log is a database that allows you to pull detailed information behind presales, guest passes, API validations and hotel passes.
(Figure 2.13: Presale Log)
Go to Live Data > Preale Log to get started. Examine the list below for a brief description of each function:
When you run a search from the Presale Log screen, your results will be displayed at the bottom of the page. Reservations matching your criteria can be sorted by garage, order ID, vendor, customer name, order date, scheduled start and end time, actual start and end time, type (daily, in-and-out, etc.), and status (canceled, etc.).
You may also manually log in a parker from this screen by entering a reason code and clicking the Login button, or log out a parker by clicking the Logout button.
Click the View button and a complete list of the detailed information associated with any given reservation will be presented.
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