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Modified on Mon, 31 Jul 2023 at 12:58 PM
This guide contains instructions for changing the settings specific to your garage in the Parkonect system. Please note that your system is live. Make changes with care!
The Garage Management page (see Figure 4.1) is your central portal for controlling garage-level settings, from monthly accounts and validations to rates and grace periods.
(Figure 4.1: Garage Settings Landing Page)
To access this page, you can either go to Dashboard > Garages > Listing > [your garage] or Quicklinks > Garage SettingsWhen in Garage Settings, the Quick-link bar changes to specific garage setting Modules, as follows:
The following modules also appear on the Garage Setting Quick Links bar, but they are specific to Parkonect’s Reservation Engine and therefore are not discussed in this manual.
The “Garage” module has six distinct garage setting sections that let you define your garage. These items are generally set during onboarding with limited adjustment during the life of the garage.
(Figure 4.2: Garage Profile Settings)
(Figure 4.2: General Settings Tab)
Parkonect has certain system notifications that are sent by email. This module lets you assign these notifications by user and type, including:
(Figure 4.3: Email Notifications Tab)
You may add/remove any number of email addresses to receive notifications by tying in an email address and click “Add”.
For a full list of authorized users that have access to the specific garage you are viewing, you can find them below the email notification table. The authorized users are registered Parkonect users with different access parameters to the portal.
You can upload custom logos and pictures for your reservation system from the Logos and Pictures tab (see Figure 4.4). For more information, please contact Parkonect and ask for a Reservation System Manual.
(Figure 4.4: Logos and Pictures Tab)
(Figure 4.5: Third-Party Presales Tab)
The Parkonect Reservation Engine contains all of the information for your Parkonect reservation system. For more details, please refer to the Reservation System Manual.
The settings under the “Other” tab are specialized functions that most garages do not require. We recommend contacting Parkonect with any questions on the setting in this section.
Parkonect’s Account Module categorizes monthly parkers on an account-level basis with each account having cardholders assigned to it. All cardholders must be associated with an account and therefore if you have one parker for an account, the process to enter them would be to (1) create the account and then (2) create the cardholder under that account.To access the monthly accounts and parkers (cardholders) using the Accounts Module, go to Quick Links > Garage Settings > Accounts. The Accounts Module landing page, as shown below, will appear.
(Figure 4.6: Accounts Landing Page)
The landing page for the Account Module details all monthly/contract parking accounts that have been created for the garage. On this page, you can:
Note: Parkonect generally uses a barcode-based credential system for monthly parking. Other forms of monthly credentials can be used, including FOB, AVI, and license plate; however, the application of these monthly credentials are in specialty manuals and the remainder of this section will solely discuss barcode credentials.
To add a new monthly account, click the “Add New Account” and the Account Details page, shown below in Figure 4.7, will appear for you to enter the critical information required to set up an account.
(Figure 4.7: New Monthly Account Detail Page)
The following is a summary of the key items on the Account Details page:
Accounts can also be set for restricted parking rights. Due to the complicated nature of such settings, we recommend contacting a Parkonect specialist should you wish to use this functionality.
After completing the above information, you should hit the “Save” or “Save/Add Cardholders” button.
To add an individual parker, select the specific account to which you want to add a new parker and then click Edit Cardholders, and on the following page, click Add New Parker.
(Figure 4.8: New Monthly Account Detail Page)
(Figure 4.9: Edit Monthly Parkers - Add New Parker)
When adding the parker (see Figure 4.10), you must enter:
Make sure “Active” is checked, and if the parker is already in the garage, check “Neutral State”. When complete, remember to click “Update”.
If you want to email the parker their barcode, simply click Create Pass to generate a copy of their credential.CRITICAL: When creating the pass, the monthly parker’s credential will include both the monthly account prefix followed by the barcode entered in the “barcode” field when editing/adding new cardholders (see figure 4.9). Cardholder John Doe’s full credential as read by the Parkonect hardware should read “m104812345” (assuming his account was set with a prefix m1048). Notice that the credential (which is a QR code) is derived from the two fields.
(Figure 4.10: Adding a Monthly Parker)
To edit or delete a parker, you follow the same process as adding a new parker. Select the cardholder you wish to edit. To deactivate a parker, we recommend unchecking the “active” box; however, you can also use the “Expiration Date” to programmatically set a time when the card will no longer be available for use.
Monthly parkers can be set to neutral in three ways:
Parkonect can control passback on an account-level basis. If separate passback parameters are required for parkers within a single account, monthly access levels must be implemented.
Parkonect gives you the ability to see any changes made to a monthly cardholder within the accounts section. See figure above. (Figure 4.11: Parker Status Log below)
(Figure 4.11: Parker Status Log)
Parkonect offers the ability to set parameters for individual parkers that control when a parker can or cannot enter a facility, whether passback is enforced, and what areas of the garage are accessible. For additional information on access levels, please contact us.
Parkonect also offers GPS-enabled iPhone/Android passes that automatically activate when parkers enter your garage. If you decide to use these passes at your location, you can save a recovery link for every cardholder’s pass under the iPhone/Android field on the cardholder settings page. Parkers simply visit this link to re-download the pass issued to them.In addition, we offer a variety of traditional access control methods for monthly parkers, from hard passes to keytags and fobs. All scanning-based credentials such as hard passes and key-tags use the same QR code for each individual cardholder, allowing your monthly parkers to mix and match credentials to suit their unique needs.
Parkonect automatically prevents monthly credential misuse, and the use of multiple credential formats at one location will not interfere with passback or fraud prevention.
Your Parkonect system can create four types of validations (see Figure 4.12). From the Validations menu located in the Modules field, you may see a list of all validations created for your garage and whether they are active or inactive. You can create four types of validations:
To create a new validation, go to the Validations Module on the Garage Management page. Click “Add a New Validation”.
To edit or disable a validation, select a validation from the Validations menu. Uncheck “active” to disable a validation.
This section of the validation establishes the validation codes and descriptions which will be visible on the Garage Log and in the various validation reports throughout the Parkonect system.
Promotion TypeEstablish the type of validation and define the starting and end date of the validations that may be used. If Rate Sheet is selected, you will need to first create the desired rate sheet using the Rate Sheet Module. (See Page 51)
Printing increment is for internal use and generally not used
Valid RangesValidations consists of a prefix and a serial number. In this section, the serial number range is defined and once defined, each number in the range can only be used once. Serial numbers that are not defined yet paired with a valid prefix will be rejected by the Parkonect system.
For example, if the prefix is V24XYZ and the validation range is 001 to 010, a valid validation would be V24XYZ001. Examples of invalid validations would be V24XYZ01 or V24XYZ011.
It’s easy to change rates and add specialized rate tables on your Parkonect system. Go to Quick Links > Garage Settings > Rates. From this menu, you can:
(Figure 5.1: Rate Sheet Summary Portal)
Parkonect only allows one rate sheet to be designated as the “default” rate table, but you may create as many rate tables as you like and schedule the use of different rate tables using the Garage Rate Calendar. (See Page 53)
All rates sheets which reference “online” are specific to functionality that is part of Parkonect’s Reservation Engine, which has its own manual. As such, all remaining rate sheet discussions herein are specific to balances that are charged using your Parkonect hardware in the garage.
To add a new rate sheet, click “New Garage Rate Sheet” as shown above in Figure 5.1.
(Figure 5.2: Editing a Rate Sheet)
The following are necessary when adding a new rate sheet
Editing a rate sheet is very similar to adding a new rate sheet. Instead of clicking “New Garage Rate Sheet”, you click “Select” next to the existing rate sheet you wish to edit (see Figure 5.1 above).
Adding specials, like Early Bird or Evening Specials to a rate sheet is simple. While editing the rate sheet, scroll down and click the “Add New Special” box (see Figure 5.2)
The following options can be configured:
(Figure 5.2.A Add New Special)
The Parkonect hardware uses a calendar function to determine the rate sheet to be used for transactions and different rates sheets can be applied at the top of the hour and 30-minute point.
The following are the key attributes of how the rate sheet calendar function works:
API Overage Rate CalendarSimilar to the Garage Rate Calendar, Parkonect has created a rate calendar function for calculating overage balances due on presold reservations that have parked beyond their pre-purchased time. This function is specific to presales only and works the same as the Garage Rate Calendar described above.
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