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Modified on Sat, 18 Feb 2023 at 12:11 PM
Users have the ability to void or waive a violation in case it was wrongly issued to a customer. This guide will assist you in utilizing the Management Portal to waive a violation.
Click the chevron icon in the top left corner of your screen to display the main menu.
Hover the Enforcement icon and select the Violations option from the orange menu.
On the right side of the screen you will see several icons which allow you to apply different actions to the violation. Select the red icon to waive the violation.
Select the Reason from the drop-down list of options.
Enter a Comment with details on why the violation was waived. These are required in order to save your action.
Once you have entered all details, select the green add icon and the violation will now be waived and no longer require payment.
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