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Modified on Mon, 06 Feb 2023 at 03:45 PM
1. Click the chevron icon in the top left corner of your screen to display the main menu.
2. Select the Users icon.
3. Ensure that your list of users is displaying inactive users by clicking the purple action icon in the bottom left corner of your screen. Note that inactive users will appear in light grey italicized text.
4. Hold down the Control key (Windows) or the Command key (Mac) and select the user(s) to be reactivated.
5. Once you have selected the correct user(s), click the purple action icon in the bottom left corner of your screen.6. Select Reactivate User from the list of options. A prompt will appear to confirm that you want to reactivate the selected user(s). Click OK to continue.
Your user(s) are now reactivated. They will re-appear in your user lists and be able to login to the Management Portal and mobile apps. You can choose to display active users only by selecting the purple actions icon again and choosing Hide Inactive User.
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