Modified on Tue, 16 May 2023 at 05:32 PM

The FAQs below address questions clients commonly ask about EV Charging.

What type of plug is on your chargers? Which vehicles does it fit?

FLASH uses the US standard charging connector (J1772 connector) for Level 2 (L2) charging stations. Since this connector is a piece of standard equipment, it fits all vehicles except TESLA, which comes with an adaptor. For Level 3 (L3) charging stations, we use the Combined Charging System (CCS), an international standard piece of equipment compatible with all automobile manufacturers.

After EV chargers are installed, can I change the price to charge (charging rate)?

FLASH assists you in determining EV charging rates based on cost of power and surrounding competing garages. Additionally, you can change rates due to cost of power, time of day, day of week, and special events by selecting the premium feature option depending on your charging solution.

What is the maintenance plan for my EVCs?

All EV charging solutions come with a service and maintenance plan for the life of the contract. A dedicated, in-house team monitors and troubleshoots equipment issues and partners with our national network to fix problems on-site if they cannot be resolved remotely. 

The standard warranty offered depends on the EV charging solution you choose:

  • SaaS: 5-year warranty

  • Revenue Share: Life of contract

Doesn’t most EV charging occur at home?

Charging overnight at home is certainly ideal. However, as electric cars become increasingly affordable, more vehicle owners don’t have access to overnight charging for myriad reasons. The availability of public charging is critical to consumer choice.

What are the different types of EV chargers?   

There are three types of EV chargers:

  • Level 1: Provides charging for approximately 5 miles of range per hour (110 Volt system/15 amps)

  • Level 2: Provides charging for approximately 25 miles of range per hour, which addresses 90% of EV owners' charging needs (208/240 Volt system/40 or 50 amp)

  • Level 3 (DC Fast Charger): Fully charges a car in approximately 45 minutes (480 Volts/100 amps)

Note: Averages are based on ideal conditions. Charging speeds vary per vehicle, not all vehicles charge at the same speeds.

Since EV owners often want to charge their cars while at work, shopping, or at events, FLASH primarily offers level 2 charging solutions. FLASH is working on our level 3 charging product that is coming soon.

How long does it take for a Level 2 (L2) charger to charge a vehicle? How much range is provided?

The typical duration for topping off an electric vehicle with an L2 charger is 2-3 hours with about 25 miles of range delivered per hour of charge. Since most EV owners are topping off or recovering daily driving consumption, L2 chargers are well-suited to their needs.

How much does it cost consumers to charge their vehicles?

Generally, EV owners charge their vehicles away from home. A charging session for topping off typically costs them $4-$8.

How much will it cost me to charge a vehicle?

Depending on the cost of power from your utility company, a typical charging session of topping off will cost approximately $1-$3.

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