Basic Control by WebRelay Troubleshooting

WebRelay Schedule Does Not Appear to be Functional

Check the Schedule programming

1. Make sure the appropriate fields are populated

Run Mode, Start Date, Condition = None, Set Action 1

• If so, continue
• If not, address Schedule programming

2. Is the setup page accessible?

• If so, continue
• If not, attempt basic network troubleshooting
• If concerns, persist contact Flash Support

3. Is the Control Page accessible?

• If so, does overriding the current Relay state alter the physical state of the Relay?
  1. Ex: Does the Gate Relay switch states from Open to Closed or Closed to Open
  2. Ex: Does the Reversible Lane switch states from Entry to Exit or Exit to Entry
• If the Relay switches states, then check the Gate Schedule. If the Schedule is correct, Contact Flash Support.

1. Time zone check
2. Internal Offline/ check relay config
3. If not, what error if any do you receive?

• Check the Gate to ensure that it is not being manually overridden

1. If so, address the manual override and attempt to change the Relay status using the Control page
2. If not, continue

• Check the Gate wiring to ensure it is still connected
  1. If so, continue
  2. If not, power off the device by removing the Cat6/ethernet cable from the WebRelay and connect the loose wires appropriately.
  3. Contact Flash Support on the status of this test.

Control Page is not Accessible

1. Does the device show that it is currently connected?

• If so, continue.
  • If not, attempt Network Troubleshooting
  • Attempt to access the control page from another device/computer
    • Did it work?
      • If not, continue.
      • If so, attempt to troubleshoot the initial device.
• Are both devices using the same network?
  • Hardlined or WiFi? If hardwired can you attempt an alt network? 
    • If Wifi, can you attempt a hardline connection?
  • Can you access a youtube video with audio?
    • If so, are you experiencing any latency/buffering?
      1. If not, check the Network settings
      2. If so, attempt to connect to a different network or attempt Network Troubleshooting.

Specific Control by WebRelay Troubleshooting

Scheduled state and Control state match but do not match the physical state Ex: Scheduled state and Control state show Entry; Physical state shows Exit

Attempt to access the control page

• With the physical lane blocked off, change the Relay State to the opposite of what it currently is.
  1. If Relay state shows the Revisable Lane Controller is currently an Exit override the state to an Entry.
  2. If Relay state shows the Revisable Lane Controller is currently an Entry override the state to an 

• Did the physical lane change?

1. If so, does the physical lane (Entry or Exit) match the Control Page Relay state (Entry or Exit)
2. If not, contact support so that they can update the Relay name settings

• If the physical lane did not change
  • Check the Gate to ensure that it is not being manually overridden

1. If so, address the manual override and attempt to change the Relay status using the Control page
2. If not, continue

• Check the Gate wiring to ensure it is still connected
  1. If so, continue
  2. If not, power off the device by removing the Cat6/ethernet cable from the webrelay and connect the loose wires appropriately
  3. Contact Flash Support on the status of this test.

Relay doesn't change state as scheduled

• Check the Reversible Lane Controller to make sure it is receiving power
  1. If not, address the power issues.
  2. If concerns persist, contact Flash Support
• Check the Reversible Lane Controller to ensure that it is receiving internet
  1. If not, attempt basic network troubleshooting
  2. If so, continue.
• Check the Reversible Lane Controller; Is the switch set to Automatic?
  1. If not, change the switch to Automatic.
     • If so, Check the Flash Valet Pro App to ensure that the Reversible Entry/ Exit is not being held open through the App (Toggle Switch will show to the Right and lit up red)
       1. If so, change the toggle switch by touching it, and switching to off.
       2. If not, continue,
          
     • Check the schedule to determine if a condition is present causing issues with the schedule running.
       • In the Schedule Screen check the time in the upper right-hand corner to ensure that the time zone is accurate.
         • If no condition is present and concerns persist, contact Flash Support.
           1. Provide Support the Last Connected Date for the device in question, Have Support verify the time zone, and Relay Scheduled State

Escalation Path for Complex Concerns

• Control by Web Device is offline and remains offline after network concerns have been troubleshot
• Control by Web Setup page password does not work