Smart Alerts

Modified on Sat, 31 Dec 2022 at 07:00 PM


FLASH Support can configure FLASH PARCS to send automated email alerts to a specified list of recipients. This article defines all the system alerts and explains how to view alert recipients. All system alerts come from

System alerts

You may receive any of the alerts below.

  • Low Paper: Sent when the system detects a low amount of receipt or ticket paper. This alert contains reordering information. If the paper on an entry kiosk runs out completely, the system will remove the Get a Ticket button and only allow ticketless entry options (credit card entry and mobile number entry) until more paper is loaded.
  • Low cash in recycler: Sent when an individual recycler is low on bills. This alert identifies which denomination needs to be replenished.
  • Full: Sent when the cash box is full and needs to be emptied.
  • Bill Jam: Sent when a bill jam is detected in the cash machine. The alert specifies where in the machine the jam was reported.
  • Proper cash removal: Sent when any cash removal actions are taken on a cash machine and proper steps are followed in the cash management tool.
  • Improper cash removal: Sent if the cash box is removed without going through the proper steps in the cash management tool.
  • Disconnect: Sent when the system does not detect an internet connection for three (3) minutes. This disconnect alert is sent if the attempt to connect to the back-up line fails. The back-up cellular modem activates within two (2) minutes of detecting the primary line down.
  • Refunds: Sent immediately after a refund is processed.

View alert recipients

These email alert recipient fields are viewable, but not customizable. To view alert recipients, follow the steps below.

1. Go to and log in to the Admin Portal.

2. ON the left menu, click Locations and choose a location.

3. Scroll down to Email Alerts field boxes.

4. To edit recipients, contact to make any changes.


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