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Modified on Fri, 29 Sep 2023 at 01:44 PM
The new large capacity ticket roll supplies 4,000 - 5,000 tickets compared to the current standard paper roll that supplies about 500 tickets. FLASH supplies a Big Ticket Roll Retro Kit to accommodate the large capacity roll in existing FLASH Kiosks. Please contact email@example.com to order a Retro Kit. Follow the steps in this guide to install the new mounting and roll holder components.
For a video version of this guide, refer to Large Capacity Ticket Roll Retrofit Gen 2 - FLASH Gated Training Videos
The Retro Kit contains the components below.
Kiosk Roll Mount Bracket: Includes connected wire sensor and roll holder roller with end cap.
Kiosk Big Ticket Hardware Mount Bracket: Metal bracket to hold USB Hub and amplifier or relay board.
Printer Body (no bucket): Printer frame to hold printer head and paper chute.
Large Paper Roll: Ticket and receipt paper.
The tools below are required.
To determine which generation FLASH Kiosk your operation is using, verify the location of the relay board and the amplifier.
1. Open the FLASH Kiosk with the kiosk Key.
2. Turn off the FLASH Kiosk using the switch on the surge protector in the bottom right corner of the kiosk.
3. Unplug the red (24v) and black (12v) power cables located on the top left side of the printer.
4. Use a 3/8 socket or wrench to remove the two 10-32 nyloc nuts located just below each of the blue locking pins on the printer. Once the nyloc nuts are removed, remove the printer unit from the kiosk and set it aside to disassemble.
5. Locate the bucket sensor cable on the top right side of the printer head (this is the sensor cable connected to the paper bucket). Gently pull straight up on the connector to disconnect it.
6. Disconnect the paper chute cable by carefully pulling the remaining connectors apart.
7. Pull the two blue locking pins back slightly into the unlocked position, then detach the printer head from the body of the printer. Once detached, gently set aside the printer head.
8. Remove the paper chute by gently pulling it back in the opposite direction of the arrows.
9. Pull the blue locking pins completely out from the printer body. It may take a bit of force to remove them.
10. Insert the paper chute into the new printer body and align the latches with the angled locks on the new printer body. Slide it forward, arrows facing outward, until it snaps into place.
11. Slide the two blue locking pins into the new printer body with the hooks facing the interior of the printer body.
12. Pull each locking pin into the unlocked position and align the four locking holes of the printer head with the new body. Once aligned, slide the locking pins back into the locked position and reconnect the paper chute sensor cable.
13. Use a Phillips head screwdriver to remove the two screws that secure the USB hub to the belly plate (on the top and bottom of the USB hub). Set aside the screws.
14. Place the offset side of the Hardware Mount Bracket against the belly plate where the USB hub was just removed from. Align the bracket so the set of holes closest to the bend is aligned with the holes that the USB hub was fastened to. When aligned properly, the holes closest to the edge of the offset side will be off of the belly plate.
15. Place the provided screws into the aligned holes and tighten them with a phillips head screwdriver to secure the Hardware Mount Bracket to the belly plate.
16. Fasten the USB hub to the left edge of the Hardware Mount Bracket with the screws that previously held it in place. It should now sit to the left of the belly plate.
17. Unplug the 2.1mm power jack (top) and the USB-C connection (left) from the relay board.
18. Gently pull the relay board off of thestandoffs. Then, reattach it to the standoffs on the right side of the Hardware Mount Bracket with the 2.1mm power jack facing the front side of the kiosk. Plug the power and USB-C cables back into the relay board.
19. Use a 7/16 socket or wrench to remove the two 1⁄4-20 nyloc nuts below the surface exciter (speaker).
20. Orient the Roll Mount Bracket so that the roll holder is on the left side. Align the two holes of the mount with the studs from the previous step and then fasten the mount using the same 1⁄4-20 nyloc nuts.
21. Slide the paper chute of the printer through the slot in the belly plate, arrows first, then align the holes onto the studs below the slot. Use the two 10-32 nyloc nuts that were previously removed to reattach the printer with a 3/8 socket or wrench.
22. Thread the printer roll sensor wire from the Roll Mount Bracket through the opening in the flap on top of the printer with enough slack to attach it. Pull the sensor wire tight back through the gap. Then, plug in the black 12v and red 24v power cords to the printer.
23. Remove the cotter pin from the Roll Mount Bracket and slide the orange paper guard off of the paper holder.
24. Slide the large paper roll onto the paper holder until it covers both white rollers and arrange the roll so that the paper can feed into the printer tray.
25. Slide the orange paper guard back onto the paper holder with the side labeled “paper side” facing the paper roll. Slide the cotter pin back into its place to secure the paper roll and ensure that the paper roll won’t slide off the holder.
26. Remove all adhesive from the paper roll and feed the paper into the paper tray. Insert just enough paper so that the printer can feed itself when the kiosk is powered on.
27. Turn the kiosk back on with the switch on the surge protector.
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