Void Validation or Coupon Batches
In the event validations or coupons are generated in error, the generated validation barcodes can be voided to prevent use and reimburse funds for prepaid validation accounts.
Locate Batch Number
Batch numbers can be found by pulling the Printed Validation and Coupon Audit report from the Available Reports tab with a selected date range of when the validations or coupons were printed. Only Printed Validation and Coupon barcode batches can be voided. Any tickets that have been electronically validated can’t be reversed.
Void Bill Back Validation Batches
1. Go to https://portal.flashvalet.com and log in to the Admin Portal.
2. Select the Locations tab on the left menu and choose a location.
3. Click the Coupon and Validation Search tab from the top menu.
4. Input the Batch Number for the batch of validations to void.
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| You can populate the batch by searching by the Coupon or Validation Reference number found on the individual validation barcodes. |  |
5. Check the box next batch number and select Void.
The system will display any of validation/coupon barcodes were used (burned) or have already expired.
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Void Prepaid Validation Batches
1. Go to https://portal.flashvalet.com and log in to the Admin Portal.
2. Select the Validation Accounts tab and choose a prepaid validator account.
3. Select the Transaction History tab from the top menu. |  |
| 4. Select the Batch Number of the validation batch to void. |  |
5. Allow the system to redirect to the Coupon and Validation Search page.
6. Check the box next to the batch to Void. | |
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