Sorry! nothing found for
Modified on Sat, 31 Dec 2022 at 07:00 PM
Flash Log is a web-based tool for searching logs, enabling you to find events and transactions from kiosks, at any time.
1. Log in to the Flash Log portal with the same credentials from the Admin Portal.
2. Select Company.
3. Select Location.
4. Select Kiosk.
5. Select Log Type(s).
6. Choose Log Date.
7. Pick hour and minute.
8. Select Variance (5-15-30-60 min). The time range the log will be run for will be displayed on the right.
Date: Date and time the event occurred.
Kiosk: Indicates the kiosk or lane where the event took place.
Type: Shows the log type (Success, Information, Denied, or Exception).
Item: Shows the item that made the event occur. The Item column will normally show Ticket Numbers, RFID tags, etc.
Activity: Provides a brief detail of what occurred.
The Success log will show all transactions that occur without issue. Anything that goes from an entry or exit activity to a successfully paid ticket will show here.
The Information log registers alert-like occurrences. You will primarily see “Vend Gate” type of occurrences when searching for this log and also the Support Calls that were made, however, you will also find records of downtime due to network issues.
For Internet connection instability occurrences specifically, the record of that event is tracked and stored locally at the kiosk. The SmartStation will keep this on a temporary file that is deleted if the computer is restarted, so if the computer is power-cycled after the Internet instability event occurred, but before it is back online, the event will not be shown on Flash Log.
The Information log also registers External Payment Error activities. This will be primarily shown when a third party is in charge of collecting payment for a ticket and the payment collection fails.
If an employee uses the Flash Valet app to vend the gate or toggle it to stay open, it will be displayed on Flash Log with a note next to the activity.
The Denied logs will display any denial event based on a reason which is typically presented to the parker, i.e. NFC Denied Entry because the card is disabled. In short, any time the parker tried to Enter or Exit but was denied because of any non-error reason will show here.
The Exception log will register error-type events, these are also normally shown to the parker on the SmartStation screen. Unexpected issues such as prox card not found, ticket not found, parking voucher not found, NFC Tag not found, etc., are tracked by the Exception log.
Here's a list of reports that show similar information.
Was this article helpful?
Thank you for your feedback
Sorry! We couldn't be helpful
Let us know how can we improve this article! *
We appreciate your effort and will try to fix the article